This is a high-level leadership position on the Proof production team.  A Shift Lead oversees production shifts at the bakery ensuring proper workflow management and adherence to procedural and quality standards while facilitating communication and decision-making of the production team. A Shift Lead strategically participates in production to relieve pressure and keeps the shift and shift hand-offs running smoothly. A Shift Lead reports to the Bakery Manager.

Duties include, but not limited to:

• Acts as a communications hub
• Clearly articulates shift progress, timetables of key actions, and risks on demand throughout the shift to Bakery Manager
• Monitors location specific communication channels regularly, making themselves accessible to the Bakery Manager, other Shift Leads, sales staff
• Runs shift huddles with production team members and clearly delegates all required shift tasks
• Proactively diagnoses mistakes, delays, quality breaches, and making the proper course corrections while communicating with Bakery Manager
• Keeps tabs on the sentiment, productivity, and performance of all production personnel
• Keeps informative and complete shift notes that are successfully transferred to the next appropriately qualified individual.
• Translates production numbers into a properly prioritized and delegated workflow.
• Assesses the skills and strengths of various team members and assigns tasks to fit current business needs while noting opportunities for professional development of team members
• Ability to pivot production output to match sudden changes in sales opportunities as directed by the Bakery Manager
• Interacts with Health Department officials during regular inspections, while communicating with staff to optimize results.
• Performs basic maintenance on equipment, such as dishwashers, and ensures the facility is in compliance with food safety regulations.
• Troubleshoots equipment malfunctions using manuals, company resources, and interacting directly with service technicians and/or the manufacturer.
• Functions as a Baker or Apprentice as appropriate to complete work flows, fill shift vacancies, and inspire the team
• Leads through example, only delegating tasks that a lead would be comfortable doing.

Prerequisites and Requirements:  

• Must be a trained Baker at Proof
• Must have at least 6 months of production level baking experience
• Should have a mastery of Proof production workflows and prioritization
• Understands the production flow as well as the various deadlines surrounding existing and newly developed sales channels, organizing shifts and allocating resources accordingly
• Demonstrates proactive, frequent, and transparent communication with colleagues and leaders
• Must attend and participate in regular Baker/Lead meetings and team meetings  
• Must work weekends and stay until successful hand-off to similarly qualified parties
• Produce a valid ID and food manager certification

Key Performance Indicators:

• Completion of Shift - All assignments completed and successfully transferred before leaving
• Quality on a shift - Including but not limited to bake color, proper proofing, and product cohesiveness.
• Shift Efficiency - Completes shifts in a reasonable amount of labor time
• Resource allocation - Properly builds production flows to streamline production and accomplish assigned tasks without wasted time
• Training rollout - Oversees and implements the Bakery Manager’s training protocol
• Waste - Responsible for lost dough or bread regardless of circumstance